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  • Returns, Refunds & Exchanges

    Returns / Refund and Exchange Policy

    Should the User receive their order and are not satisfied, the User should contact the customer service team of DRIFTERS immediately. The User may return items for a credit or a cash refund, provided;

    They are not climbing gear or underwear items.

    The User returns the goods within 7 days of delivery,

    The products are new and have not been used.

    The goods are in a re-sellable condition.

    NB* Sale items cannot be returned for refund, only credit or exchanges.

    The User is requested to return items without any undue delay the User shall be responsible of the cost of return, the return of the exchanged item will likewise be delivered at the cost of DRIFTERS. Although seldom charged, DRIFTERS reserves the right to charge a 10% administration fee for returned orders, should the returns process incur significant administration expenses. Items purchased on sale will incur a delivery charge back to the user .

    Should footwear, clothing, accessories, equipment and any other goods ordered by the User be the wrong size, the User may send them back to be replaced. If the correct size is in stock DRIFTERS will ship the correct size to the User. The User shall be responsible for the cost of sending the products back to DRIFTERS. All items are quality controlled by DRIFTERS staff for visible factory defects before shipment is made to the User, notwithstanding DRIFTERS ‘s qualitative controls which are a secondary qualitative control process (Kindly note that all international brands featured on DRIFTERS Online conduct stringent qualitative processes through their manufacturing process).  Under no circumstances will any footwear, clothing, accessories or equipment products or any other ordered products by the User that have been worn, damaged, soiled or ripped be accepted for replacement.

    In the case of Refunds, Products must in their original unopened packaging, or in their original unused condition with all labels intact and repacked in their original packaging, you will be refunded the full purchase price. Once DRIFTERS has the products in its possession and is satisfied with the condition of the goods (i.e. that they are not in a used state), DRIFTERS will effect a credit in the case of a refund via electronic banking.

    In the case of a swap out for another size, DRIFTERS will ship the new size to the Users designated address once payment for delivery has been received.

    On products that are advertised as special offers, we will do an exchange in respect of the size or style for similar products but subject thereto that the cost of delivery will be for the Users account.