Shipping

Delivery policy

*We only deliver within South Africa, for other countries please contact us first before making an order

The User should not make any purchase through this Website unless the User understands and agrees to all the Terms and Conditions. Payment for goods shall be made and cleared in full before dispatch. Once payment is made for the purchase, it is deemed that the User has read and understood the Terms and Conditions for such purchase.

Orders ZAR 1000.00 and over will not incur a delivery charge, all purchases under ZAR 1000 will include a ZAR 100.00 shipping fee. All items sold on sale will incur a delivery cost, irrespective of the value of the items purchased. DRIFTERS will supply all goods to the delivery company in good order and will ensure that goods arrive at the User’s chosen delivery address in the same good order. Please note that once your order has been placed we cannot change your delivery address. Should you have any issues please contact Customer service on drifters@tiscali.co.za

All time limits are counted from the day of dispatch of the products. The products will typically be delivered by courier service to your destination address in 3 to 5 working days, barring any unforeseen issues, after payment confirmation. Any delivery is subject to acts which are beyond the control of DRIFTERS due to force majeure including (but not limited to) inability to secure labour, power, internet services, GSM network connectivity, materials or supplies, or by any act of God, war, civil disturbance, riot, state of emergency, strike, lockout, or other labour disputes, fire, flood, drought or legislation.

Note: a day refers to a normal business day and would exclude Saturday/Sunday and public holidays.

The courier service will make 3 attempts to deliver the products to the User, whereafter the User will be charged for any further delivery attempts. Should all attempts at delivery fail, the products will be returned to DRIFTERS, whereupon we will make further arrangements for delivery. As soon as the Users order is dispatched, the User will be sent an email to confirm that the package is on its way. If DRIFTERS is unable to meet the estimated delivery date it shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

In the event of the User refusing to accept delivery of all or part of the delivery, DRIFTERS may at its absolute discretion re-sell the goods and hold the User liable for any shortfall, together with any other costs and expenses incurred by DRIFTERS as a result of the rejection of the goods.

Cancelled orders on the e-commerce facility will be refunded after deduction of a 10% charge for administration costs. DRIFTERS reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet DRIFTERS’s quality standards. Should DRIFTERS exercise this right, the User will receive a full refund with no deductions.

Tracking of your order:
To follow the order, please use the tracking ID / order number sent to the User in your confirmation email. DRIFTERS makes use of Couriers for our delivery service. The User may track their shipment on our website. Upon delivery of the product, before signing

Risk and Ownership:
DRIFTERS takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this Website, customer service and support, dispute resolution and delivery of goods and product exchanges. The risk in the goods shall pass from DRIFTERS to the User upon delivery and the goods shall be deemed delivered when unloaded at the Customer’s premises whether or not signed for. DRIFTERS shall not be responsible if the goods are lost or damaged after delivery to the Customer.

You must take care when opening the goods so as not to damage it, particularly when using any sharp instruments. Ownership of the goods shall remain with DRIFTERS until the goods have been paid for in full. If the User sells the goods before payment of the price has been made to DRIFTERS, the User will hold the proceeds of such sale and any rights against third parties arising from such sale in trust until the goods have been paid for in full.